Constituent Services

The Henry County Board of Education calls for families and community members to be offered appropriate and expedient means by which to address and resolve differences that may rise. In order to expedite a resolution, each situation should first be addressed as close to their origin as possible per Board Policy KN. If additional support is needed, Board Regulation KN-R(1) establishes the complaint process for handling complaints made by family and community members within the Henry County School District.  The process for complaints has five (5) levels of review.  This page is intended to provide guidance for communication during Level 1 of the process (Informal Discussion with the Principal at the School or Site).

Communication Requests: Issues and Points of Contact for Level 1: Informal Discussion

Henry County Board of Education expects complaints to be recognized and addressed in an orderly and timely manner. The complaint made by family and community members should be resolved with the parties most directly involved as amicably, expeditiously, and satisfactorily as possible. Although the first level of support resolving problems is usually at the local school, other offices or departments of the school system are available during this informal stage to assist complainants and principals in processing inquiries and complaints, provide general information, direct members of the public to the correct school or administrative office, and bring affected parties together for a discussion of problems.

HCS Student-Family Level 1 Support & Communication Protocol

HCS Employee Level 1 Support & Communication Protocol

Concern Submission

An expedient way of ensuring your concern or complaint is addressed, is to raise the concern with your child's principal or your supervisor first. If your concern was not resolved, you may submit it through the Concern Form. Submissions will receive follow up communication.

Complaints & Grievances

The Henry County Board of Education encourages all individuals to attempt to resolve grievances at the school or department before filing a formal complaint.  If you have specific questions regarding any policies and procedures, please contact Legal Compliance at 770-957-6601.

For a full list of all Board policies, including those related to complaints and grievances, review the Board Policy Manual.